Terms of Service

Eligibility & Parental Consent

Our services are available to individuals 18 years of age and older. If you are booking on behalf of a minor (anyone under 18), you represent that you are the parent or legal guardian of that student and that you have the authority to accept these Terms on their behalf.

Parents and guardians are responsible for their child’s participation in all sessions, including ensuring a safe environment for online video calls and monitoring their child’s engagement with our teachers.

Students under 13 must not submit any personal information directly through our website. All bookings and communications must go through a parent or guardian.

Free Trial Classes

We offer a complimentary trial class to new families at no cost and with no obligation to enroll in a paid program. The free trial includes:

• One session with a qualified teacher.
• An informal assessment of the student’s current level and goals.
• A personalized program recommendation.

Free trials are limited to one per family. We reserve the right to decline or reschedule a trial at our discretion. Scheduling is subject to teacher availability. No payment information is required to book a free trial.

Classes & Scheduling

Classes are conducted via Zoom or Google Meet at mutually agreed times. You are responsible for having a reliable internet connection and a device capable of supporting video calls.

We will make reasonable efforts to accommodate your preferred schedule and time zone. We aim to provide consistency in teacher assignment but cannot guarantee that the same teacher will be available indefinitely due to unforeseen circumstances.

If you need to reschedule or cancel a session, please provide at least 24 hours’ notice. For enrolled students, rescheduling, missed classes and make-up classes are governed by our Attendance and Rescheduling Policy, which you accept when you enroll.

Payments & Enrollment

The introductory (trial) class is free. If you choose to enroll after it, our Admissions team sends you a private enrollment page with your personalized plan, tuition and policies. Enrollment is a separate agreement — the Enrollment Agreement, together with our Attendance and Rescheduling Policy and Cancellation Policy, which you review and accept before paying.

Tuition is billed every four weeks (not monthly). Payments are made through Stripe; we never receive your full card number. Cancellation requires seven days’ written notice before the next four-week cycle, as set out in the Cancellation Policy.

Code of Conduct

We are committed to providing a safe, respectful, and professional learning environment for all students, families, and teachers. By using our services, you agree that you and your student will:

• Treat teachers and staff with courtesy and respect.
• Attend sessions on time and prepared to learn.
• Not record, share, or distribute class sessions without prior written consent.
• Not engage in abusive, discriminatory, or inappropriate behavior during sessions.
• Ensure the learning environment is free from distractions and appropriate for an online class.

We reserve the right to suspend or permanently end a student’s participation without refund if conduct violates these standards or is inconsistent with our values.

Recording of Sessions

Sessions are not recorded by Riwaq al Ilm unless both parties provide explicit written consent in advance. You may not record any session without our prior written permission and the consent of the teacher. Unauthorized recording is a violation of these Terms and may violate applicable law.

Intellectual Property

All content on this website — including text, design, graphics, logos, and curriculum materials — is the property of Riwaq al Ilm or its content providers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without prior written permission.

Disclaimer of Warranties

Our website and services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We make no guarantee regarding specific learning outcomes, as progress depends on individual effort, consistency, and many other factors.

Limitation of Liability

To the fullest extent permitted by applicable law, Riwaq al Ilm and its teachers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including but not limited to loss of data, loss of revenue, or personal injury.

Our total liability to you for any claim arising out of or relating to these Terms or our services shall not exceed the total amount paid by you to us in the three months preceding the claim. For free trial users, our total liability shall not exceed $50.

Indemnification

You agree to indemnify and hold harmless Riwaq al Ilm and its teachers, employees, and agents from any claims, losses, or damages (including reasonable legal fees) arising from your violation of these Terms or your misuse of our services.

Governing Law & Disputes

These Terms are governed by the laws of the State of Georgia and applicable United States federal law. Any dispute arising from these Terms or your use of our services that cannot be resolved informally shall first be submitted to good-faith mediation before either party initiates formal legal proceedings.

We encourage you to contact us directly at admissions@riwaqalilm.com to resolve any concerns before pursuing other remedies.

Changes to These Terms

We may update these Terms from time to time. When we make material changes, we will update the “Last updated” date at the top of this page. Your continued use of our website or services after changes take effect constitutes your acceptance of the updated Terms. We recommend reviewing this page periodically.

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Questions about these Terms? We’re happy to clarify.

These Terms describe our current services in good faith, with regard to applicable US law.